CLIENT PRIVACY NOTICE

This Privacy Notice tells you what to expect us to do with your personal information.

OUR CONTACT DETAILS

Post: Ed Hardy Counselling, Osborne House West, Portsmouth Road, Liphook, Hampshire GU30 7AA United Kingdom

Telephone: 07753 679050

Email: ed@edhardycounselling.co.uk

WHAT INFORMATION WE COLLECT AND USE, AND WHY

We may collect or use the following information to provide client care and for dealing with queries, complaints or claims:

Name, address and contact details

Pronoun preferences

Date of birth

Health information (including medical conditions, allergies, medical requirements and medical history)

Records of meetings and decisions

Payment details

LAWFUL BASES AND DATA PROTECTION RIGHTS

Under UK data protection law we must have a lawful basis for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR: you can find out more about lawful bases on the website of the Information Commissioner's Office (the ICO).

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

YOUR RIGHT OF ACCESS

You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for: you can read more about this here.

YOUR RIGHT TO RECTIFICATION

You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this here.

YOUR RIGHT TO ERASURE

You have the right to ask us to delete your personal information. You can read more about this here.

YOUR RIGHT TO RESTRICTION OF PROCESSING

You have the right to limit how we can use your personal information. You can read more about this here.

YOUR RIGHT TO OBJECT TO PROCESSING

You have the right to object to processing of your personal information. You can read more about this here.

YOUR RIGHT TO DATA PORTABILITY

You have the right to ask that we transfer the personal information you gave us to another organisation. You can read more about this here.

YOUR RIGHT TO WITHDRAW CONSENT

When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this here.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this Privacy Notice.

Our lawful bases for collecting or using personal information to provide client care or for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

We get personal information directly from you. All the information we keep about you is deleted five years after our work with you finishes.

We are subject to a common law of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

You've provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses;

We have a legal requirement (including court orders) to collect, share or use the data;

On a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);

If in England or Wales the requirements of the Health Service (Control of Patient Information) Regulations 2000 are satisfied, or if in Scotland we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and security process.

HOW TO COMPLAIN

If you have any concerns about our use of your personal data you can make a complaint to us using the contact details at the top of this Privacy Notice. If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO. The ICO's address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. The ICO's Helpline Number is 0303 123 1113 and the relevant web page is here.